PAID DOWNLOADS

Refund Policy

Last updated: November 3, 2026.

The photo tool and its downloads are currently free. There is no payment to refund for free use.

If we offer paid downloads

This policy applies to paid photo downloads if we offer them in the future. If a photo you paid for is rejected, for example by the passport agency, or the downloaded file is unusable, you may request a full refund within 30 days of purchase.

How to request a refund

Email [email protected] within 30 days of purchase to request a full refund. You can also find the address on our contact page. Include your purchase date, order reference if available, and a short description of the rejection or file problem. Please do not send baby photos, identity documents or passport application details.

See our Terms of Service for your responsibilities when preparing and checking a photo.